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Sunday, April 17 • 2:00pm - 2:45pm
Angry Brides! Protecting Your Online Reputation

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Couples on the path to an engagement and/or a wedding are your most emotional and vocal customers, especially when something goes wrong! In this age of instant feedback through reviews, testimonials, blogs, and social media, keeping track of your online reputation is a little like herding cats. Just when you think you have a handle on it, along comes another twist and turn. What action should you take? Alan will help you make sense of it all.

Come to this session to learn:

  • How the best defense is a good offense
  • How to respond to a less-than-favorable review
  • Why doing what’s right is usually better than being right
  • Bonus: How to get and use stunning testimonials


Speakers
avatar for Alan Berg, CSP

Alan Berg, CSP

Speaker, Author, Consultant, AlanBerg.com
Alan's been called "North America's Leading Expert on the Business of Weddings & Events." With more than 20 years in sales, marketing, and executive management, Alan Berg is uniquely qualified to help businesses and entrepreneurs achieve their goals. Alan spent 11 years at The Knot, a leading lifestage media company, most of them as Vice President, overseeing the sales, education, and training of the local sales team and local pros around the... Read More →


Sunday April 17, 2016 2:00pm - 2:45pm
The Business of Bridal Experience Show Floor

Attendees (5)