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Saturday, April 16 • 1:00pm - 2:15pm
Lunch and Learn: Angry Brides! Protecting Your Online Reputation

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Couples on the path to an engagement and/or a wedding are your most emotional and vocal customers, especially when something goes wrong! In this age of instant feedback through reviews, testimonials, blogs, and social media, keeping track of your online reputation is a little like herding cats. Just when you think you have a handle on it, along comes another twist and turn. What action should you take when your online reputaion is less than wonderful? Alan will help you make sense of it all.

Come to this session to learn:

  • How the best defense is a good offense
  • How to respond to a less-than-favorable review
  • Why doing what’s right is usually better than being right
  • Bonus: How to get and use stunning testimonials!

(Have a story you would like to share? Email cindy@smartworkmedia.com.)


avatar for Brandy Agerbeck

Brandy Agerbeck

Owner - Graphic Recorder/Facilitator, Loosetooth
Graphic facilitator Brandy Agerbeck believes that drawing is a powerful thinking tool. She supports clients by mapping out their complex conversations onto giant sheets of paper. Working as a visual, silent partner to facilitators, she collaborates to make meetings more productive... Read More →

avatar for Alan Berg, CSP, Global Speaking Fellow

Alan Berg, CSP, Global Speaking Fellow

Author, Sales Trainer, Business Consultant, AlanBerg.com
Alan's been called "North America's Leading Expert on the Business of Weddings & Events." With more than 20 years in sales, marketing, and executive management, Alan Berg is uniquely qualified to help businesses and entrepreneurs achieve their goals. Alan spent 11 years at The Knot... Read More →

Saturday April 16, 2016 1:00pm - 2:15pm CDT
Room 309 - 311